Www Deliveryexperiencefeedback Com is the web address where shoppers can complete the Matalan Delivery survey after a recent store visit. The questionnaire asks for the branch number, date of purchase and a few rating questions about product quality, staff friendliness and checkout speed. To participate you must be at least 18 years old, have a valid receipt from a Matalan Delivery store within the last three months, and access the form on a smartphone, tablet, laptop or desktop with a stable internet connection.
Each completed survey earns one entry into a monthly sweepstakes that awards a £100 voucher redeemable in any Matalan store or online shop. The draw occurs on the first Friday of the month; winners receive an email with a voucher code and must claim within 14 days. Matalan Delivery stores the responses on secure servers, separates personal identifiers from feedback, and complies with the UK Data Protection Act and GDPR. For questions about the survey, prize draw or data handling, you can call 0121 555 1234, email support@matalan.co.uk, or visit the help centre at www.matalan.co.uk/help.
overview of the Matalan Delivery survey opportunity
The Matalan Delivery survey lets shoppers share their experience and possibly win a £100 voucher. is a simple online form that gathers opinions about recent store visits.
What the survey aims to achieve
The main goal is to collect honest feedback from customers who have used Matalan Delivery services. This input helps the company improve its stores, products, and service quality.
Why participating can be useful for you
By answering a few short questions, you help shape future shopping experiences and get entered into a prize draw. The chance to win a £100 voucher adds a small incentive.
About Matalan Delivery and its background
Matalan Delivery started around three decades ago to serve modern families with affordable fashion and home goods. The retailer operates more than 200 large‑format stores across the United Kingdom.
Most locations sit on the outskirts of towns, offering ample parking and easy access for delivery trucks. The company’s headquarters are in Knowsley, Merseyside, with a registered office address that can be found on the official site.
Over the years, Matalan has expanded its product range to include clothing for men, women, and children, as well as home décor and seasonal items. The delivery service adds convenience by bringing orders directly to customers’ doors.
Store layout and nearby services
Each Matalan store covers a sizeable retail floor, often sharing the site with other big‑box retailers. Nearby services such as coffee shops, banks, and public transport links make a visit convenient.
Customers can locate the nearest store using the store finder tool on the official site, which shows office address details and opening hours.
How to join the Matalan Delivery survey
Joining the survey is free and takes just a few minutes. You need an internet‑connected device and a recent receipt from a Matalan Delivery store.
Follow these start the questionnaire:
- Open a web browser on your phone, tablet, PC, or laptop.
- Go to the survey address: www.deliveryexperiencefeedback.com (type the URL directly into the address bar).
- Choose the entry method that matches your receipt type.
- Enter the branch number printed on the receipt.
- Provide the date of your store visit.
- Select the “Start” button to begin answering questions.
- Complete the questionnaire honestly and submit when finished.
After submission, your response is stored for analysis, and you are automatically entered into the prize draw.
Survey entry requirements
Before starting, make sure you meet these basic criteria:
- You must be at least 18 years old.
- You need a device such as a smartphone, tablet, laptop, or desktop computer.
- A stable internet connection is required to avoid interruptions.
- You must have a valid Matalan Delivery receipt from a recent purchase.
Meeting these requirements ensures your feedback is accepted and processed without delay.
Reward details and prize draw mechanics
All completed surveys qualify for a single entry into a sweepstakes. The prize is a £100 voucher that can be used at any Matalan store or online shop.
The draw takes place monthly, and winners are notified by email using the contact address provided on the receipt. If you do not receive a notification within two weeks, you can check the status on the official site under the “Prize Winners” section.
Step‑by‑step to filling out the questionnaire
The survey uses a straightforward format, but following the tips below can help you finish quickly.
Preparation before you start
Keep your receipt, a pen, and a quiet place ready. Have any relevant order numbers or loyalty card details at hand.
During the survey
Read each question carefully and select the answer that matches your experience. If a question feels unrelated, choose “Not applicable” where available.
After submission
Take a screenshot of the confirmation page as proof of entry. Store the image in a safe folder in case you need to reference later.
Privacy and data handling policies
Matalan Delivery treats survey responses as confidential. Personal identifiers such as name, email, and phone number are kept separate from feedback content.
The company follows the UK Data Protection Act and GDPR . Data is stored on secure servers and is used only for improving services and conducting the prize draw.
If you wish to withdraw your data, you can contact the privacy office using the email address listed on the official site’s “Contact Us” page.
Contact and additional resources
For any questions about the survey, the prize draw, or data protection, you can use the following official channels:
These contacts assist with appointment scheduling for in‑store consultations, should you need one.
Tips for giving useful feedback
Providing clear and specific comments helps the company what works well and what can be improved.
- Focus on concrete details such as “staff greeting” or “checkout waiting time”.
- Avoid vague statements; instead, give examples like “The fitting room mirror was too low”.
- If you noticed an issue, suggest a possible solution, e.g., “Add more size options in the children’s section”.
- Rate each aspect honestly; the survey often uses a 1‑5 star scale.
Helpful feedback not only informs the business but increases the chance that future shoppers enjoy a better experience.
Frequently Asked Questions
Below are common queries about the Matalan Delivery survey, each answered in depth to give you a clear picture.
Who can take part in the Matalan Delivery survey?
Any individual who has shopped at a Matalan Delivery store within the last three months is eligible, provided they are at least 18 years old and have a valid receipt. The survey is open to residents of the United Kingdom only, as the prize voucher is redeemable at UK locations. If you purchased items online and had them delivered, you can still participate as long as you keep the delivery confirmation email, which contains the necessary branch number and date. The survey platform checks the receipt number against its database, so a genuine receipt is for entry validation. In cases where a receipt is lost, you may contact the store’s customer service with the purchase date and payment method; they sometimes can re‑issue a copy for survey purposes.
What type of is collected in the survey?
The questionnaire gathers both quantitative and qualitative data. Quantitative sections ask you to rate aspects such as product quality, staff friendliness, store cleanliness, and checkout speed on a scale of 1 to 5. Qualitative parts provide open‑ended fields where you can describe any positive or negative experiences in your own words. , the form records the store branch number, date of visit, and the method you used to complete the survey (mobile, tablet, or desktop). Personal identifiers like name and email are optional and used only for prize‑draw notifications. The platform does not collect payment or any sensitive financial data.
How is my personal data protected?
Matalan Delivery follows strict data‑privacy regulations, including the UK Data Protection Act and GDPR. All responses are encrypted during transmission and stored on secure servers with limited access. Personal identifiers are kept separate from feedback content; survey analysts see anonymised answers. The company does not sell or share data with third‑party marketers. If you request data deletion, the privacy office will erase your record within 30 days, confirming the action via email. For more details, you can read the full privacy notice on the official site’s “Privacy Policy” page.
When will the prize draw be conducted and how are winners notified?
The sweepstakes occurs on the first Friday of each month. All entries received by 11:59 pm GMT on the last day of the previous month are entered into that month’s draw. Winners are chosen through a random number generator to fairness. Once selected, the winner receives an email to the address supplied on the survey, containing a voucher code and instructions for redemption. If the winner does not claim the prize within 14 days, the voucher is re‑issued to the next randomly chosen participant. The list of recent winners is published on the official site under the “Prize Winners” section, along with their branch numbers for verification.
Can I enter the survey multiple times?
Each customer may submit only one survey per purchase receipt. The system validates the receipt number, preventing duplicate entries for the same transaction. If you shop at different Matalan Delivery stores on separate occasions, you can complete a new survey for each receipt, thereby earning multiple entries in future draws. , attempts to reuse the same receipt or falsify will result in disqualification and may lead to a ban from future surveys. The company encourages honest participation to maintain the integrity of the feedback process.
What should I do if I encounter technical problems completing the survey?
If the survey page fails to load or you experience time‑outs, first check your internet connection and try again on a different browser or device. Clearing the browser cache often resolves loading issues. Should the problem persist, you can contact technical support at the email address techsupport@matalan.co.uk, providing details such as the device type, operating system, and a screenshot of the error message. The support team typically responds within 24 hours and can you through troubleshooting steps or provide an alternative submission link. Keep any error documentation, as may be required for follow‑up.